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Customer Service Charter

Our service vision is to be the pinnacle of service excellence for Our Members and clients at all points of contact.

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There are many ways to get support from us.  Connect with us by telephone or email and feel free to give us feedback. 

Member Engagement Centre


73-75 Half-Way-Tree Road, Kingston 10

Tel: (876) 754-VMBS (8627)
Toll Free (from Jamaica): 1-888-YES-VMBS (937-8627)
Toll Free (from USA/Canada): 1-866-967-VMBS (8627)
Free Phone (from UK): 0-800-068-VMBS (8627)

Fax: (876) 929-5224

Branch Opening Hours

Member Engagement Centre
Mon. – Fri. 7:00 a.m. – 8:00 p.m.
Sat. 10:00 a.m. – 6:00 p.m.
Sun. 10:00 a.m. – 3:00 p.m.

University of Technology Branch
Mon. – Fri. 9:30 a.m. – 3:00 p.m.

All other branches
Mon. – Fri. 8:45 a.m. – 3:00 p.m.

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